Privacy Policy

01Who we are

Farra Micro-Mobility (“Farra”, “we”, “us”), based in Baghdad, Iraq, operates the Farra bike-rental app and is the data controller for your personal data. Contact us any time at hello@gofarra.com for anything privacy-related, including access, correction, or deletion requests.

02Data we collect

We collect only what the service needs to function:

• Account data: your name, phone number, email address (if provided), and date of birth to verify you meet the minimum rider age of 16.
• Location data: your precise location while you are finding, unlocking, riding, or ending a ride — used for nearby-bike search, geofence enforcement, and trip records. The app does not track your location in the background.
• Camera: used only to scan a bike QR code at unlock. Camera frames are processed on your device and are not uploaded or stored.
• Ride and telemetry data: trip routes, durations, lock events, device model and OS version, push-notification token, and diagnostic logs. We use this telemetry purely to operate the service, detect fraud and abuse, and improve reliability — never for advertising.
• Payment confirmations: transaction references and status from our payment providers. Card and wallet credentials are handled entirely by those providers; we never receive or store them.
• Support messages: anything you send us at hello@gofarra.com or through the in-app contact options.

03Data we do not collect

To be explicit:

• No background location tracking.
• No advertising identifiers and no third-party advertising or analytics SDKs.
• No access to your contacts, photos, microphone, or files.
• No card numbers or bank credentials.

04How we use your data

We use your data only to:

• Create and manage your account, including age verification.
• Show nearby bikes, unlock and lock bikes, enforce geofences, and record your trips and charges.
• Keep the service safe and working: fraud prevention, abuse detection, diagnostics, and service improvement based on aggregated telemetry.
• Send ride receipts and essential service messages, including push notifications you can disable any time in your device settings.
• Provide customer support and comply with legal obligations.

05Sharing

We do not sell your personal data, and we do not share it for advertising or marketing by others. Data is shared only with the service providers required to run Farra, each limited to its own purpose:

• Google Maps — map display and positioning inside the app.
• Firebase Cloud Messaging — delivery of push notifications.
• Qi Card and Zain Cash, and Apple Pay / Google Pay where used — payment processing.
• Competent authorities — only when required by applicable law or a lawful order.

06Retention and deletion

We keep your data only as long as your account is active and as needed for the purposes above, plus any period required by law (for example, transaction records). Telemetry used for service improvement is aggregated or anonymized wherever possible.

You can permanently delete your account and personal data at any time from the app: Profile → Delete account permanently. Deletion completes within 30 days; anonymized statistics that can no longer identify you may be kept. You can also request deletion by email at hello@gofarra.com from the address linked to your account. See our deletion guide at gofarra.com/delete-account.

07Your rights

At any time you may:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data (in the app or by email, as above).
• Withdraw consent for optional processing, such as push notifications, by changing your device settings or deleting your account.
• Contact us at hello@gofarra.com and we will respond within 30 days.

08Children

Farra is for riders aged 16 and over. We do not knowingly collect data from children under 16. If you believe a child has created an account, contact us and we will delete it.

09Security

We protect your data with encrypted connections, access controls, and least-privilege internal access. No method is perfectly secure, but we work to keep it that way and will notify you of any breach that affects your data.

10Changes and contact

If we change this policy, we will post the new version at gofarra.com/privacy and update the date below; material changes will also be announced in the app. Continued use after changes take effect means you accept the updated policy. Questions: hello@gofarra.com.